Worrying while shipping your vehicle?
Many customers ship their vehicles twice of four times for the year but still remain fearful that someone is going to or is trying to steal his or her vehicle. I will not hide from the fact that there is a known active stolen vehicle network, however as long as you do your due diligence then their is nothing for you to be all worried about.
1. Before reserving your vehicle for pickup ensure to read current reviews for the company of your choice.
2. When your vehicle is being picked up ensure to get the business name, contact number and name of the person picking up your vehicle.
3. Do not try to be too specific with time and dates. You will be advised to be flexible a day or two before pickup and delivery.
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This is one area where most of the customer's tends to go a wire. For example, I recently assisted a customer "Dorothy" whom was shipping her 2007 Camry from Boca Raton Florida to New Jersey. Her pickup was set up two weeks before the pickup date of May 22, 2018. We traded emails and phone calls almost every other day leading up to the 22nd. Even though Dorothy was given multiple reassurance of the pickup date being May 22nd, she kept calling wanting to confirm the pickup date and kept reflecting on her previous experience with another company. Dorothy's previous experience was not a good one, according to her it took over one month for her vehicle to be picked up.
The only thing I could add to that for some sort of rationality is if Dorothy had made very cheap arrangement, whereas whenever a truck is available and only had one space and needed to fill it quickly then the company could use her vehicle to fill the space.
In that case you get what you paid for. Yes the broker/carrier company will give you a date and or time for pickup. They will also ask you to be a bit flexible with the date knowing that anything can happen, from the truck being broken or in the shop to delays caused by traffic or other customers.
In Dorothy's case I gave her a guaranteed pickup date because I had two trucks that would be available that day, but my word was not bond enough for her so she kept calling and emailing me. I was very much overwhelmed by her and offered her a refund multiple times but she refuses. On the day of pickup I called her and advised her that the driver was in CVS parking lot. After meeting with us in the parking lot she just kept talking none stop then apologies for being annoying, claiming that her actions was due to her previous experience.
Now as I told Dorothy, A-Z Auto transport is not the cheapest company to do business with but we will always deliver on our promised. We go above and beyond to please our customers. The reason why I decided to write on this topic is because I also had a similar experience this week with another customer "Vito". Now Vito was of the impression that someone was trying to steal his 2016 BMW 740I. To me this is very disturbing to hear coming from a customer that has being in communication with myself and the driver from pickup to delivery.
Worrying does not make the process smoother nor less costly, therefore I would recommend to all shippers. When shipping your vehicle after going through all three steps listed above;
4. Ensure that the truck that is shipping your vehicle is insured.
(The FMCSA regulates the auto transport industry and requires all truckers to have a minimum $1Mill of insurance coverage). If that is not enough for you to have a peace of mind and allow the trucker to successfully complete the job without you harassing or falsely accusing the carrier, then driving your vehicle instead of shipping it may be the best way to go.
Yes we know the saying "customer is always right", but there has to be a line a limit when you say stop that's too much. I would love to here your feedback on this topic, as I seek to explore it some more.
Written by
Damian Earle.
Official Google author
A-Z Auto Transport.
561-923-0803
